If you are having problems logging into the store, please try the following before contacting us:

• Please ensure you are using the correct e-mail address when logging in. For security purposes, the error message does not tell you specifically if your e-mail or password, or both are incorrect. A common problem is that people signed up with invalid e-mail addresses and did not realize it (using .net instead of .com at the end of their e-mail, or just misspelling their e-mail address).
• Passwords are case-sensitive. For example if you used an upper case letter in your password, you must type it in exactly as you originally did when signing up.
• If you still cannot login and you believe you have the proper e-mail address and password, use the forgot password link on the login page. If you still cannot login with the password that is e-mailed to you or you cannot use the forgot password form, you may have a virus or spyware that is causing problems on your computer. If possible, install a new web browser or try to login from another computer.
• Data encryption error messages or secure pages not loading are caused by improper browser settings or viruses/spyware. Please consider using a better web browser such as Firefox.